Q:
My DSL is down. What
can I do?
Q:
How do I set up my (non-Win.Net provided) wireless router to use the
DSL connection?
Q:
I'm getting
ready to move/change phone numbers. Will my DSL move with me?
Q:
I can surf the web, but certain websites won't come up. Why?
Q:
My DSL is down.
What can I do?
Most of the time, a DSL
outage can be fixed by simply turning the DSL router off for a
minute or so and turning it back on again. Usually, if the DSL goes
down, the router will automatically try to re-connect, but sometimes
a restart is necessary. Also, restart your computer or refresh its
network, and restart any networking equipment that's hooked up to
the router.
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Q:
How do I set up my (non-Win.Net provided) wireless router to use
the DSL connection?
Wireless routers are a great way to network your home
quickly and efficiently. However, there are many different routers
on the market, and each is different in terms of what it can do and
how it is set up. Contact the manufacturer of your wireless router
for the most accurate information.
If you do not have the Pro IP option
on your account, then our DSL router is acting as a DHCP Server
. The ideal configuration for a customer who does not have Pro
IP is to set up their router as an Access Point or DHCP
Relay . If you do have Pro IP, then you can simply assign one
of your available IP addresses to your router, and connect normally.
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Q:
I'm
getting ready to move/change phone numbers. Will my DSL move
with me?
DSL moves are usually fairly easy, but sometimes it may
take days or even weeks to move the service over to the new address
or phone number. Before the move, it's important that you give us a
call so we can qualify the new address for DSL, schedule the move,
and ensure that you won't have a lapse in service. The sooner we
know you're moving, the better.
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Q:
I can surf the web, but certain websites won't come up. Why?
Some websites are set up in such a way that they are
incompatible with our DSL connections. This issue has to do with
something called Path MTU Discovery.
For a technical description of this
issue, click here:
http://www.netheaven.com/pmtu.html
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