Q:
Why can I
no longer renew my own domain name?
Q: Why is
my domain in your wholesale account?
Q:
How can I get my domain name renewed if I can no longer do it
myself?
Q:
Can I update information on my domain name registration?
Q:
How do I transfer my domain away from your wholesale account?
Q:
I submitted a transfer request but the new registrar said that
VeriSign would not authorize the
transfer, why?
Q:
I paid you for my domain renewal, why does VeriSign say it is not in
paid status?
Q: How can I move
my domain TO Win.Net?
Q:
What do I do if the contact person/persons are no longer available
and my domain is in need of
maintenance?
Q: Why can
I no longer renew my own domain name?
A: Your domain is part of Win.Net’s wholesale account with VeriSign.
Return to Top
Q: Why is my
domain in your wholesale account?
A: Win.Net (or one of its affiliates) either registered the domain
for you initially or we were the billing contact or host. VeriSign
moved all wholesale accounts into Portals. The Portal is like a
vault for domains, accessible only by the wholesale account holder,
providing greater security for your registration.
Return to Top
Q: How can I get my domain name renewed if I can no longer do it
myself?
A: Win.Net Internet is now your billing agent for your
domain name and handles all transactions for you. If you are not
currently being billed by Win.Net, you will be shortly. If your
domain is near expiring, please e-mail us at
domain@win.net.
Return to Top
Q: Can I update information on my domain name registration?
A: If you have the username and password to your registration, you
can alter limited bits of information. Should you need changes made
to your registration, it is generally easier to contact Andie in
Domain Management at domain@win.net
to have it done.
Return to Top
Q: How do I transfer my domain away from your wholesale account?
A: You must go to the homepage of the registrar you want to move the
domain registration to and submit your request there. Authorization
for domain transfers is done ONLY via e-mail so it is very important
that your contact information be up to date.
Return to Top
Q: I submitted a transfer request but the new registrar said that
VeriSign would not authorize the transfer, why?
A:
- There are many reasons that
transfers fail but the most frequent are as follows:
- The domain is expired
- The domain expires in less than 30
days
- The domain is renewed but not in
‘paid status’ with VeriSign
- The domain has been with the
current Registrar less than 60 days
- Authorization e-mail from VeriSign
was not responded to within the time limit set by VeriSign (3
calendar days)
Return to Top
Q: I paid you for my domain renewal, why does VeriSign say it is not
in paid status?
A: The billing for VeriSign Partner Portal differs greatly from a
retail account. With a retail account, you pay for the domain when
you renew it. With a wholesale account, VeriSign bills on a monthly
basis for all transactions from the previous month. Though you may
have paid us in December, and we renewed the domain for you in
December, VeriSign did not bill us until around January 10th. The
bill must then be audited, sent to Accounts Payable, be approved for
payment and then a check mailed. This process takes approximately
10-15 days.
Return to Top
Q:How can I move my
domain TO Win.Net?
A: Simply call 502-815-7178 or e-mail
sales@win.net. Our Sales
department will be happy to assist you wet up hosting and get your
domain transfer started.
Return to Top
Q:What do I do if the contact person/persons are no longer available
and my domain is in need of maintenance?
A: E-mail Andie in Domain Management at
domain@win.net or call
502-815-7185.
Return to Top
